Customer Testimonial Extractor

The Challenge

Marketing needs customer quotes for case studies, sales decks, and website. But finding quotable moments buried in hundreds of call recordings is like searching for needles in haystacks.

The AI Desk Solution

AI Desk scans call transcripts to surface compelling quotes, success metrics, and potential case study candidates.

The Workflow

Step 1: Analyze Call Library

Scope: Last 90 days of customer calls
Filter: Renewal, QBR, success reviews

Step 2: Extract Gold

• Positive sentiment statements
• Quantified outcomes mentioned
• Competitor comparisons
• Unprompted recommendations

Step 3: Organized Output

💬 Testimonial Candidates - February 2026

HIGH VALUE QUOTES
├── "We cut our response time from 4 hours to 
│    15 minutes" - Dana Kim, VP Ops, Acme Corp
│    Context: QBR call, discussing support workflow
│    
├── "I don't know how we worked without this"
│    - Jordan Lee, CTO, TechStart Inc
│    Context: Renewal call, unprompted
│
└── "This replaced 3 tools for us"
    - Priya Shah, Director, GlobalCo
    Context: Success review

QUANTIFIED OUTCOMES
├── 4 hours → 15 minutes (support response)
├── 3 tools consolidated → 1 platform
├── 30% reduction in onboarding time
└── $50K saved in first quarter

CASE STUDY CANDIDATES
├── Acme Corp - Strong metrics, engaged champion
├── TechStart - Great transformation story
└── GlobalCo - Tool consolidation angle

Value Proposition

• Time Saved: 2 hours per case study research
• Never Miss Gold: Surface every great quote
• Sales Enablement: Ready-to-use proof points